Refund policy

Last Updated: June 2026

At Drop Shop, customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 5 days of receiving the product only if:

• The item is damaged
• The item is defective
• The wrong item was delivered

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind
• Incorrect orders placed by customers
• Products damaged due to misuse

Replacement Policy

If a product is found to be damaged or defective, we may provide a replacement after verification.

Customers may be required to provide:

• Photos of the product
• Unboxing video (if applicable)
• Order details

Refund Process

If a replacement is unavailable, an eligible refund may be issued.

Approved refunds will be processed within 7–10 business days to the original payment method.

Contact

Email: aj426401@gmail.com
Phone: 8600083061